The Princess Alexandra Hospital NHS Trust | TransitFlow Portering Chairs

At The Princess Alexandra Hospital NHS Trust, the portering team plays a critical role in keeping patients moving safely and efficiently across a large and demanding hospital site. Over time, the team began to experience persistent issues with their existing portering chairs, including reliability concerns and increasing maintenance demands.

At the same time, patient throughput was rising, and the hospital needed to expand its portering chair fleet to maintain service levels.

The hospital’s size and layout created specific challenges. Multiple slopes, long internal routes and high daily usage placed strain on existing equipment. Portering staff required chairs that were not only robust, but also intuitive to use, comfortable for patients and dependable throughout long shifts.

It became clear that simply adding more of the same equipment would not resolve the underlying issues. The team needed a different approach.

Felgains were invited to introduce the TransitFlow Portering Chair and support an on-site evaluation. A live trial was arranged, allowing portering staff to use the TransitFlow during routine duties and directly compare performance against their current chairs.

This hands-on assessment proved essential. Staff were able to test manoeuvrability on slopes, assess transfer support and evaluate build quality under real working conditions. Feedback from the portering team was consistently positive, with particular emphasis on stability, ease of movement and overall confidence when transporting patients.

Following the trial, the Princess Alexandra Hospital selected the TransitFlow Standard Portering Chair as the preferred solution. Several chairs were ordered and configured to suit the hospital’s operational requirements, including fixed IV poles and oxygen cylinder holders.

These specifications ensured the chairs supported safe patient transport while reducing the need for additional equipment during transfers.

Since introducing the TransitFlow chairs, the portering team has reported noticeable improvements across daily operations. Equipment reliability has improved, maintenance demands have reduced, and staff confidence in the chairs has increased.

Patients benefit from a more stable and comfortable transfer experience, while staff are better supported when navigating slopes and busy clinical environments.

In summary, the introduction of the TransitFlow Portering Chairs has enabled the hospital to:

The success of this project at The Princess Alexandra Hospital demonstrates how the right portering equipment can make a measurable difference to both staff and patient experience.

Felgains works closely with hospitals to assess existing challenges, trial suitable solutions, and implement equipment that supports safer, more efficient patient movement.

To discuss how this approach could work in your hospital, call 01473 741144, email [email protected] or contact us using the form below.