Delivery from Felgains for products ordered online
This page should give you all the information you need about the delivery of items you order from Felgains online. If there is anything not on this page that you would like to know, then please click here to contact us.
Delivery Method: Your delivery method will be automatically selected based upon what items you have in your shopping cart. These methods do not include installation. If you require installation then please call us on 01473 741144.
Delivery instructions: If you have any special instructions for delivery, please enter them in the order notes box on the checkout page or call us on 01473 741144. We will do our best within reason to accommodate your requirements. However, we cannot guarantee that couriers will be able to comply with your requests.
Class A – Big & Bulky Courier: £40
For big and bulky items like beds, such as the Solace Electric Low Profiling Bed. You should receive your items within 2 working days after dispatch.
Class B – Standard Courier: £12
This is for all standard items, such as the LEJRELET Pad High Bed Positioning Cushion. You should receive your items the next working day after dispatch.
Class C – Small Royal Mail: £6
For small items such as the MANULET Multi Grip. These items will be posted 2nd class so you should receive your items within 2 days of dispatch. Please note there is no tracking with this method.
Free delivery on orders over £350
Some orders over £350.00 (excluding VAT and carriage) qualify for free delivery. If your order qualifies, this option will appear in your checkout – please ensure that you select this option as it is not selected by default.
We endeavour to deliver the products you order within the above timeframes. However, these are a guide only and we cannot guarantee that your items will arrive in this period.
If you need to track your delivery or if you have any further questions, then please contact us on one of the following;