Felgains supply mobility aids for independent or assisted living that make daily living easier for the elderly and those with disabilities, enabling a better quality of life by promoting independence and dignity.
Are we the right company for you?
Felgains started out 40 years ago as a small family-run business with a mobility showroom in the seaside town of Felixstowe, Suffolk. Today, our showroom is based in Ipswich but many of the names and faces remain the same – we remain family-run and Elizabeth, who has been with us since our beginnings in 1977, and the team will give advice you can trust.
Our mobility advisors have themselves been carers; they can relate first-hand to your challenges and provide solutions to overcome them.
Our showroom is one of the largest in East Anglia so you have a wide range of products to choose from and the space to try them before purchase. You can view more information about our showroom, including our opening hours, here.
Do you offer home visits?
For larger equipment that requires installation, such as stairlifts and walk-in baths, we offer free assessments in your home to discuss your needs and what options are available with you before providing a quotation. If you have an Occupational Therapist, this is usually a joint visit. Assessments for other products, such as riser recliner armchairs, bath lifts and wheelchairs, are normally offered through our showroom, where you have a wider range to try. If you have problems with getting to the showroom, please give us a call to see how we can help.
How do I place an order?
You can place an order by visiting our showroom, or by email, phone and post. Most of our customers prefer to see and try products in the showroom before purchase. Alternatively, you can request a brochure for an overview of the products we offer.
Do I need to make an appointment to visit the showroom?
Please feel free to drop in to our showroom any time during opening hours. However, to ensure that we can provide you with the best level of service, we would recommend that you call on 01473 741144 to arrange an appointment with one of our advisors.
Do I qualify for VAT exemption?
If you have a long-term illness or disability, you can purchase many of our products with VAT zero-rated by completing an exemption form. We will let you know where this applies and, if required, a family member or friend can fill this out on your behalf.
Do you buy and sell second hand equipment?
Felgains only sells new equipment to ensure quality and reliability. If you have equipment that becomes surplus to requirements, you can advertise free of charge on www.disabledgear.com.
Do you hire equipment?
Felgains only sells mobility aids and equipment. If you are looking to hire a piece of equipment, we suggest contacting www.mobilityhire.com.
“We would like to express our genuine gratitude for your professional approach to the installation of our stairlift. All of your staff involved have been extremely helpful and friendly and the fitters have done an excellent job with the installation. The stairlift is fantastic and it will most certainly be life changing for my mum; it means that she will still continue to live at home independently.”
“We would like to thank all the staff for the excellent service we received in the supply and fitting of the stairlift and the supply of the reclining chair. From the first minute we walked into the showroom we were looked after so very well. All the staff were very helpful and advised of the best products suitable for our daughter. She is very pleased with them.”
Mr and Mrs Neville
“Thank you for your kind attention during choosing and fitting of my walk-in bath. It was a pleasure to have installers come in who are kind and considerate, who get on with the job and do their utmost to leave in a ready-to-use state.”
“Many thanks for your part in making my dream for my cousin come true at last. She is delighted with the stairlift and cannot speak highly enough of the care and consideration of your fitter.”
“It is now five weeks since we received our recliner chairs and they are proving very comfortable. We would like to thank you for all the time and care you gave to making sure we bought the right ones for us. We very much appreciate all you did to help us.”
Mr and Mrs James
“I would like to take this opportunity to let you know how impressed I was by the installation team, they were highly efficient and kindness personified.”
“Thank you for your prompt and professional service, such as is seldom encountered.”