Our Vision for HelpFall


Stop ambulance call outs to minor and non-injury falls



View Pilot Results

What is HelpFall?

HelpFall is a digital post-falls decision-making tool that supports care staff to safely assess a person over 65 who has fallen, and helps them decide whether to lift or assist them from the floor using safe manual handling techniques and equipment.

Developed in association with South Western Ambulance Service (SWAST), HelpFall asks a few short questions so care staff can check if the person has new injuries or symptoms. HelpFall uses traffic lights to categorise the fall and suggest what actions care staff should take based on their answers.

What problem does HelpFall solve?

Care staff working in care homes and domiciliary care settings lack the tools and training required to safely assess a person who has fallen. This results in care staff calling the ambulance service, which in many cases is unnecessary.

HelpFall empowers care staff to make an informed decision about whether it is safe to move and lift a person who has fallen.

Combined with the use of safe manual handling techniques and equipment, HelpFall reduces unnecessary ambulance call outs to minor and non-injury falls in community care settings.

What are the benefits of HelpFall?



  • Reduce ‘long lies’ while waiting for an ambulance and prevent avoidable harm
  • Improve patient experience by providing the right care, in the right place, at the right time


  • Reduce ambulance call outs to non urgent calls, improving response times for Cat 1 & 2 calls
  • Improve ambulance handover times and A&E performance
  • Reduce avoidable hospital admissions which result from ‘long lies’


  • Reduce future demand pressures through early intervention
  • Optimise efficiency of workforce and use of resources by providing better care and signposting at the point of need

Is HelpFall proven?

HelpFall is used and trusted by…

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