Covid-19 Coronavirus

COVID-19 Measures – Update 27th May 2020

We continue to take the outbreak of Coronavirus very seriously and we are doing everything we can to protect our staff and customers.

As a supplier of essential mobility and care equipment, we are open as usual to support the NHS & Social Care, care homes and members of the public. We have adapted to the current situation and are strictly following public health advice.

Our Ipswich Mobility Showroom

Our showroom is open and you are welcome to visit Monday to Friday between 9am and 4pm. Protective measures in place include:

• Handwashing facilities and hand sanitisers are available, and we ask all entering and exiting our showroom to make use of them. Our staff will also maintain thorough hand hygiene.

• All touchpoints (countertops, door handles etc.) are sanitised daily.

• Disposable wipes are available if you wish any surfaces to be sanitised during your visit.

• Disposable tissues are available and a rota of regular rubbish disposal is in place.

• Social distancing can be practised within our spacious showroom. If it is not possible, we can minimise any risk of transmission using PPE.

If you would prefer to make sure you are the only visitor to our showroom at a given time, we encourage you to ring us on 01473 741144 and book an appointment. Should you prefer not to enter our showroom, please ring the bell at the entrance and a member of staff will help you. You can also place a ‘call and collect’ order over the phone. We would also ask our customers to avoid payments in cash wherever possible. Contactless card payments are preferable for any transaction up to £45.

Home visits & deliveries

We can safely deliver goods and carry out installation and servicing of equipment. Our staff will sanitise hands and hard surfaces before any visits and will use PPE where appropriate. We are also able to offer virtual assessments as an alternative to face-to-face visits for many of our product lines. Please call us on 01473 741144 and we will be happy to help you. If you are unable to get to our showroom to collect goods, we can offer same-day delivery to your home within the local area. Next day delivery is available for all other areas (subject to stock availability).

We will continue to keep you updated with any further developments.

If you have any concerns, please let us know. Take care and stay safe!

For the latest Government advice please click here.

Update 01/05/20

The felgains showroom is now open for Call & Collect orders between our usual hours of 8am to 4pm We will soon be launching an e-commerce site so you can buy your essential items online! For those new to online shopping, we are also about to launch a virtual showroom so you can walk around our shop and select the items you require. Just like coming to the shop, but from the comfort of your own chair! Watch this space...

Update 24/03/20

As of 25th March, The Felgains showroom will be closed. Whilst you will not be able to enter the shop, you can still order all your essential supplies on 01473 741144 and collect at the front door, or we can arrange home delivery. Call us on 01473741144 to place your order.