Felgains response to Covid-19: Protect | Support | Enable
We’re living through a pandemic, but care must go on. Here at Felgains, we’re focussing on what matters to you. This is our plan for Covid and beyond;
Protect: keeping you safe
Being COVID-Secure so we can keep you safe
Support: get help when you need it
Adapting to maintain our essential services to you
Enable: carry on caring and living independently
Making it easier for care to carry on
Here are practical measures we are taking;
National and Local Product Demonstrations, Assessments and Installs
Demonstrations of products to be virtual where practical, with on-site assessments to continue where necessary (subject to availability).
- Surgical masks and gloves are worn by all staff
- Screening questions will be asked prior to visits
Felgains Ipswich Mobility Showroom
Open normal hours – Monday-Friday, 8am to 4pm.
- Face coverings are worn by all staff and customers (except exemptions)
- Daily sanitisation of all touchpoints
- Hand sanitiser on entry and exit
- Social distancing where possible (and appropriate measures when not possible)
- Express Rise and Recline Armchairs available for delivery from stock in two working days
Home Deliveries for those unable to visit the showroom
Same-day delivery is available for any customer within a 10-mile radius who is unable to visit the showroom.
- Contactless delivery where possible
- Surgical masks and gloves are worn by all staff
- Social distancing where possible (and appropriate measures when not possible)
By implementing this simple plan, we will be able to protect, support and enable care to carry on, whether it be in Care Homes, Health and Social Care, or private individuals maintaining independence.